The IT Helpdesk is currently facing a backlog of incidents, so we may take longer than usual to respond to and resolve your calls. We are working to resolve the issues as quickly as possible, but you can assist in two ways.
The IT Helpdesk is currently experiencing high work volumes with some calls requiring extended troubleshooting. This is causing a backlog of incidents, impacting the time it takes for your issues to be resolved.
We have assembled a task team to work through the biggest clusters of calls, and we are working through these as fast as possible. However, due to the backlog, we may take longer than usual to respond to and resolve your calls.